Information for carers, families and supporters
The MHWC can take complaints from carers, family members and supporters about their own experiences or on behalf of a consumer. Consumer consent may be required depending on the nature of the complaint, please contact us to discuss.
If you are a carer, family member or supporter, we encourage you to contact us to:
- discuss your concerns
- for any information, advice or assistance
- give feedback
- get involved in our projects
You can contact us by:
Phone 1800 246 054 (free call) or email: help@mhwc.vic.gov.au or go to our complaints page.
Whether or not you are making a complaint about a Victorian public mental health and wellbeing service or provider, you might want some support. The following organisations may be able to help carers, families and supporters:
TANDEM
The Victorian peak body representing family and friends supporting people living with mental health problems or psychological, social and emotional distress.
Contact: Phone 1800 314 325 or visit their website.
CARER GATEWAY
An Australian Government program providing free services and support for carers.
Contact: Phone 1800 422 737 or visit their website.
MENTAL HEALTH CARERS AUSTRALIA
A national advocacy group solely concerned with the well-being and promotion of mental health carer needs.
Contact: Phone 1800 314 325 or visit their website.
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