Safeguarding rights, resolving complaints and improving services

The Mental Health Complaints Commissioner is an independent, specialist body established under the Mental Health Act 2014 (the Act) to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements.

SERVICE ANNOUNCEMENT: Due to Coronavirus (COVID-19) the MHCC is operating a limited service and cannot receive visitors or answer calls immediately. Please leave a message with your contact details on our telephone (1800 246 054) or email (help@mhcc.vic.gov.au) and we will respond to you as soon as we can. We apologise for the inconvenience and thank you for your patience. Please be assured that we are continuing to operate and to deal with all enquiries and complaints.

Find out more

Speak up. Your experience matters

You have the right to speak up and have your concerns heard. Speaking up improves services for you and for other people.

Safeguarding rights

We work to safeguard, protect and promote the rights and dignity of people receiving mental health services, and place them at the center of their treatment and care.

Learn about the MHCC

The MHCC was established to provide an accessible, supportive and timely complaints mechanism that is responsive to the needs of people with lived experience of mental illness.