Safeguarding rights, resolving complaints and improving services

The Mental Health Complaints Commissioner is an independent, specialist body established under the Mental Health Act 2014 (the Act) to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements.

SERVICE ANNOUNCEMENT: Due to Coronavirus (COVID-19) the MHCC is operating a limited service and cannot receive visitors or answer calls immediately. Please leave a message with your contact details on our telephone (1800 246 054) or email (help@mhcc.vic.gov.au) and we will respond to you as soon as we can. We apologise for the inconvenience and thank you for your patience. Please be assured that we are continuing to operate and to deal with all enquiries and complaints.

Find out more

Speak up. Your experience matters

You have the right to speak up and have your concerns heard. Speaking up improves services for you and for other people.

Safeguarding rights

We work to safeguard, protect and promote the rights and dignity of people receiving mental health services, and place them at the center of their treatment and care.

Learn about the MHCC

The MHCC was established to provide an accessible, supportive and timely complaints mechanism that is responsive to the needs of people with lived experience of mental illness.

Latest news

News and events

  • Joint Mental Health Commissioners and Leaders Communique - COVID 19

    Australia’s federal and state mental health commissioners and leaders, including the Victorian Mental Health Complaints Commissioner Dr Lynne Coulson Barr, have joined forces to insist that...

    Read more about Joint Mental Health Commissioners and Leaders Communique - COVID 19

  • New Commissioner begins

    Treasure Jennings is the dual Mental Health Complaints Commissioner and Disability Services Commissioner, appointed on 1 July 2020 for a five-year term...

    Read more about New Commissioner begins

  • MHCC Updates - Winter 2020

    The global spread of the coronavirus, or COVID-19, has changed all our lives in ways we couldn’t have imagined only a few months ago. Here are some updates from the MHCC from pre-COVID-19...

    Read more about MHCC Updates - Winter 2020