Mental Health Complaints Commissioner (MHCC)

Make a complaint

It’s your right to make a complaint about a public mental health service in Victoria. Speaking up can improve the mental health system for you and other people.

You can make a complaint to the service directly or contact us at the Mental Health Complaints Commissioner (MHCC) to discuss your concerns.

The MHCC was created under the Mental Health Act 2014 as an independent body to safeguard rights, resolve complaints and recommend improvements to Victorian public mental health services. Find complaint stories.

Even if we can’t help you directly with your particular concerns, we will do our best to put you in touch with people who can. For example:

Would you like an advocate, legal help or mental health support?
Is another complaints body more appropriate for you?

Reviewed 01 May 2023

The MHCC is an inclusive workplace that embraces diversity in all its forms.

We are driven by the voice, expertise and wisdom of people with lived experience of emotional distress, trauma, neurodiversity or mental health challenges and families and carers. We honour and respect this in all our work.

Mental Health Complaints Commissioner (MHCC)

It's OK to Complain!

Mental Health Rights & Principles

What to expect when you make a complaint to the MHCC

Are you a mental health carer, family member or other support person?

Are you a Victorian public mental health service provider?

Do you have concerns about your experience with a public mental health service?

Mental Health and Wellbeing Locals

Translated resources for multicultural communities

Trauma-Informed Guidelines

The MHCC is an inclusive workplace that embraces diversity in all its forms.