Mental Health Complaints Commissioner

Speak up. Your experience matters.

You have the right to speak up, and to have your concerns heard.

Speaking up improves services and experiences for you, and for other people.

Making a complaint

Under Victorian law:

  • you have the right to speak up or complain about a public mental health service
  • you can’t be treated unfairly because you make a complaint to us.

We can:

  • help you raise your concerns directly with the service
  • work with you and the service to help resolve your concerns
  • discuss other options, if we are unable to help.

Making a complaint brochure


A different approach to engaging young people

10 April 2017 Rainbow mask image

Read MoreThe Different Faces of Mental Health is an opportunity for young people to create masks symbolising their experience with mental health, and to speak up through a different medium.

Closing the gap

16 March 2017 Australian Aboriginal Flag

Read MoreOn 16 March 2017, the MHCC honoured national Close the Gap Day, a day that aims to bring people together, to share information and to take meaningful action in support of achieving Indigenous health equality by 2030.

Improving accessibility for Victoria’s Deaf community

17 February 2017 Auslan and Victorian Deaf community

Read MoreWe are committed to ensuring people who are Deaf or hard of hearing have accessible and engaging information about their rights under the Mental Health Act 2014 (the Act) and how to make a complaint to our office. Recently, we worked with the team from Vicdeaf to improve our understanding of the needs of Victoria’s diverse Deaf community, and to produce two videos in Auslan (Australian Sign Language), The mental health principles and Making a complaint.

The MHCC marches with Pride

3 February 2017 MHCC staff Pride March 2017

Read MoreOn 29 January, we joined the Victorian Public Sector at the 2017 Midsumma Pride March, where we took part in a lively and colourful celebration of difference, acceptance and equality.

Our opening hours over the holiday season

21 December 2016 MHCC Advisory Council

Read MoreOn Monday 26 December, our office will be closed and will reopen on Wednesday 28 December. We will then be open as usual over the holiday period, except Monday 2 January.

End of year message from the Commissioner

21 December 2016 Xmas Decoration

Read More2016 has been a rewarding and productive year of seeing increasing numbers of positive outcomes and service improvements through complaints.

Our Advisory Council commences operation

9 November 2016 MHCC Advisory Council

Read MoreThe inaugural Mental Health Complaints Commissioner Advisory Council has commenced operation.

The MHCC’s annual report 2015-16 shows service improvements in response to people making a complaint

14 October 2016 MHCC Supporting older LGBTI Victorians

Read MoreOur annual report shows that a total of 126 service improvement actions were taken by Victorian public mental health services as outcomes of the complaints process.

World Mental Health Day: Unveiling The Different Faces of Mental Health

14 October 2016 different faces of mental health

Read MoreIn support of World Mental Health Day (10 October), we held an unveiling of a diverse range of masks created by young artists as part of our youth engagement project, The Different Faces of Mental Health.

We're recruiting

14 October 2016 Working together

Read MoreWe are recruiting for the role of Senior Resolutions Officer in our Resolutions and Review Team

The MHCC supporting older LGBTI Victorians

3 October 2016 MHCC Supporting older LGBTI Victorians

Read MoreIn support of Victorian Seniors Festival, Commissioner Lynne Coulson Barr will be joining other Victorian commissioners, advocates and regulators for New Moves – High Tea, to celebrate and support LGBTI Elders (members of the LGBTI community aged 65 year and over).

Our Master of Psychiatry Capstone presentation

27 September 2016 Mental health Complaints - Master of Psychiatry Presentation Main Slide

Read MoreOn 14 September, Commissioner Lynne Coulson Barr, Deputy Commissioner Bee Mitchell-Dawson and Principal Advisor, Strategic Projects and Engagement, Anthony Stratford, delivered an interactive and engaging presentation to third year registrars studying the Master of Psychiatry at The University of Melbourne.

Our role in supporting Victoria's transition to the NDIS

5 July 2016 Our role in transition support to NDIS

Read MoreThe National Disability Insurance Agency (NDIA) and the Commonwealth and Victorian Governments have reached a decision regarding the quality and safeguard measures that will be implemented during the transition to the National Disability Insurance Scheme (NDIS).

Our new Making a complaint information sheet in 16 different languages

31 May 2016 Fact sheets available in various languages

Read MoreOur Making a complaint information sheet is now available online in 16 different languages, including English, Arabic, Vietnamese, Croatian and Dari.

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Call 1800 246 054

Our office is open Monday to Friday 9am to 5pm.

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Online complaint

Complete the online complaint form or download a PDF version and send to us by post, email or fax to let us know the best time to discuss your concerns.

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Email the MHCC

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