Our commitment to your privacy
The Mental Health Complaints Commissioner (MHCC) is committed to protecting the privacy of your personal and health information.
We must comply with a number of laws when dealing with your information, including the Mental Health Act 2014 (the Act), the Health Records Act 2001, the Privacy and Data Protection Act 2014, the Freedom of Information Act 1982 and the Charter of Human Rights and Responsibilities Act 2006.
We will not disclose your personal or health information in a way that identifies you, unless you consent or we are authorised or required to do so by law.
What is covered by this policy?
This policy explains how the MHCC handles your personal and health information as you access and interact with our website and our social media sites.
- what ‘personal and health information’ means
- the information that we collect through our website and social media sites and how we use it
- our social media rules
- how to contact us for questions, feedback or complaints.
What is personal and health information?
Personal information is recorded information that can identify a living person.
Health information is information that can identify a person, including a person who has died, that relates to the person’s physical, mental or psychological health, disability or genetic make-up. It also includes information about the health services provided, or that will be provided, to a person.
What information do we collect via our website and social media sites?
We may collect personal or health information if you provide it to us through our website or social media sites. For example, we will collect information that you provide, if you:
- complete our online complaint form
- subscribe to receive information from us
- participate in an MHCC online survey, event or activity
- send a message or comment via our website or to an email address displayed on our website
- post a message on one of our social media sites.
What do we do with the information that we collect?
We use and disclose personal and health information:
- for the purpose described on our website or social media sites when you provide the information
- as needed for the operation, administration or development of our website
If we conduct an awareness raising activity through social media, we will explain whether or not you need to be identified and how we will use the information.
We only add email addresses and any other contact details that you provide to our mailing list with your consent.
When you access our website, the following data is automatically recorded by the web server for statistical and system administration purposes:
- Your IP address
- Your domain name (e.g. yahoo.com, hotmail.com etc.)
- The date and the time that you visited our website
- The pages that you accessed and the files that you downloaded
- The URL (web address) of the last site that you visited before you accessed our website
- Your operating system
- The type of browser that you are using
We will not attempt to identify you from this data unless we are required to do so by law.
The default settings of some website browsers allow some or all cookies, but users can also erase cookies from their hard drive, block all cookies, or be prompted by a warning before a cookie is stored.
Our social media rules
We have house rules that apply to our social media sites, including Facebook, Twitter, and LinkedIn, which can be found on our Facebook site. We may moderate or remove content in order to protect a person’s privacy, however, we don’t control these platforms or who can access our sites.
Questions and complaints
If you have a question about this policy, or want to ask us about your personal or health information or make a complaint about how we handled this information, please contact us:
Phone: 1800 246 054 (free call from landlines) or 03 9032 3328
Mail: Mental Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne VIC 3000
Fax: 03 9949 1506