www.mhcc.vic.gov.au

Whether or not you are making a complaint about a Victorian public mental health service, you might want some support. If so, the organisations grouped below may be able to help. 

  • Victorian Mental Illness Awareness Council (VMIAC)

    Run by consumers for consumers, VMIAC is the peak Victorian organisation for people with a lived experience of mental health or emotional challenges. It offers information, support programs and short-term, non-legal advocacy.

    Visit:  www.vmiac.org.au

    Independent Mental Health Advocacy (IMHA)

    Support for Victorians who are receiving compulsory mental health treatment to make and participate in decisions about their assessment, treatment and recovery.

    Visit: www.imha.vic.gov.au

    Mental Health Tribunal

    The independent tribunal established by the Mental Health Act 2014 to:

    • decide whether patients need compulsory mental health treatment.
    • protect patient rights by conducting hearings to identify the least restrictive way people can receive treatment they need.

    Visit: www.mht.vic.gov.au

    Beyond Blue

    Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit:  www.beyondblue.org.au

    Our Consumer Place

    A resource centre run by consumers for consumers, providing information, training, support and advice.

    Visit:  www.ourconsumerplace.com.au

    BlueKnot Foundation

    BlueKnot aims to empower recovery and build resilience for adults impacted by complex trauma, including the 1 in 4 Australians who are impacted by childhood trauma.

    Visit: www.blueknot.org.au

    Care Opinion

    Formerly known as Patient Opinion Australia, Care Opinion is an independent website for people to their experiences, good and bad, about Australian health and care services.

    Visit: www.careopinion.org.au

  • Tandem

    Tandem is the Victorian peak body representing and advocating for family and friends supporting people living with mental health issues. 

    Visit: www.tandemcarers.org.au

    Carers Victoria

    Representing and supporting family carers (mental health and otherwise), Carers Victoria works to ensure that caring responsibilities are shared by family, community and government. 

    Visit: www.carersvictoria.org.au

    Mental Health Carers Australia 

    Formerly ARAFMI, Mental Health Carers Australia is a national advocacy group. It influences systemic change in government policy and service provider practice to improve the family and carer experience of the mental health system.

    Visit:  www.mentalhealthcarersaustralia.org.au

    SANE

    SANE Australia is a national mental health charity for people affected by complex mental health issues that provides resources for families and carers.

    Visit: SANE Australia

    Beyond Blue

    Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit:  www.beyondblue.org.au

  • Victorian Aboriginal Community Controlled Health Organisation Inc. (VACCHO)

    VACCHO is the peak body for the health and wellbeing of Aboriginal peoples living in Victoria.

    Visit: www.vaccho.org.au

    Victorian Aboriginal Health Service (VAHS)

    VAHS offers inancial and gambling counselling support for Aboriginal people and Communities affected by gambling. 

    Visit: www.vahs.org.au

    Koorie Youth Council

    The Koorie Youth Council advocates for the rights and representation of Aboriginal and Torres Strait Islander young people in governmetn and the community.

    Visit: www.koorieyouthcouncil.org.au

    Beyond Blue

    Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit:  www.beyondblue.org.au

  • Victorian Transcultural Mental Health (VTMH)

    VTMH is the peak Victorian body supporting the mental health of diverse people, communities and systems.

    Visit: www.vtmh.org.au

    Centre for Culture, Ethnicity and Health (CCEH)

    CCEH works to improve the health and wellbeing of people from refugee and migrant backgrounds.

    Visit: www.ceh.org.au

    Beyond Blue

    Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit: www.beyondblue.org.au

  • Rainbow Door

    Rainbow Door offers a free specialist helpline providing information, support, and referral to all LGBTIQA+ Victorians and their friends and family. The helpline operates 7 days a week from 10am-6pm.

    Phone: 1800 729 367

    SMS: 0480 017 246

    Email: support@rainbowdoor.com.au

    Visit:  www.rainbowdoor.org.au

    Mental health resources for LGBTIQ+ communities

    Supports available for LGBTIQ+ Victorians struggling with thier mental health.

    Visit: Department of Health and Human Services

    Rainbow Health Victoria

    Rainbow Health Victoria supports LGBTIQ+ health and wellbeing through 'evidence, advocacy and action'.  It offfers the 'Rainbow Tick' accreditation -  a quality framework that helps organisations show that they are safe, inclusive and affirming services and employers for the LGBTIQ+ community. 

    Visit:  www.rainbowhealthvic.org.au

    LGBTIQ+ Health

    LGBTIQ+ Health Australia is the national peak body for organisations and individuals that provide health-related programs, services and research focused on LGBTIQ+ people and communities.

    Visit: www.lgbtiqhealth.org.au

    Beyond Blue

    Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit:  www.beyondblue.org.au

  • Kids Helpline

    Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.

    Call: 1800 551 800

    Visit:  www.kidshelpline.com.au

    Reach Out

    ReachOut is the most accessed online mental health service for young people and their parents in Australia. It offers self-help information, peer-support programs and referral tools that help young people be well and stay well.

    Visit: www.au.reachout.com

    Orygen

    Focussed on youth mental health, Orygen offers research, policy, education, training and clinical care.

    Visit:  www.orygen.org.au

    Beyond Blue

    Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit:  www.beyondblue.org.au

  • Seniors Online

    A Victorian Government website for older Victoriansincluding:

    • The Seniors Card program
    • Victorian Seniors Festival events
    • Better Health Channel information
    • Victorian Government programs
    • Community contacts and directories
    • News, features, polls and photo galleries

    Visit: www.seniorsonline.vic.gov.au

    COTA Vic

    Council on the Ageing (COTA) Victoria is the leading not-for-profit organisation representing the interests and rights of people aged 50+ in Victoria.

    Visit: www.cotavic.org.au

    Beyond Blue

    Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit:  www.beyondblue.org.au

Reviewed 15 April 2021

Mental Health Complaints Commissioner (MHCC)

The MHCC is an inclusive workplace that embraces diversity in all its forms.

We are driven by the voice, expertise and wisdom of people with lived experience of emotional distress, trauma, neurodiversity or mental health challenges and families and carers. We honour and respect this in all our work.

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