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Mental Health Complaints Commissioner – Victoria, Australia
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  • Complaints

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    • Make a complaint

      To make a complaint, you can contact us, or contact the service directly. Anyone can contact us to ask a question or discuss options for resolving a complaint.

    • Thinking about making a complaint

      It's your right to speak up about your concerns with a public mental health service, and doing so may lead to improvements.

    • Our approach to complaints

      We work to resolve complaints in ways that safeguard rights, support recovery and improve services.

    • Example complaints

      Read the stories of Rosa, Joshua, Mary and Darren.

    • Make a complaint to the MHCC - carers and families

      Elaine, one of our Resolutions staff, tells people who support someone accessing public mental health services how they can make a complaint to the MHCC.

    • Make a complaint to the MHCC during COVID-19

      Elaine, one of our Resolutions staff, tells people who support someone accessing public mental health services how they can make a complaint to the MHCC.

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  • Rights

    Rights

    • The Mental Health Act 2014

      The Mental Health Act 2014 provides the legislative framework for the assessment of people who appear to have a mental illness, and the treatment of those experiencing mental illness.

    • Mental health principles

      The mental health principles seek to protect the rights and dignity of people receiving mental health services, and place them at the centre of their treatment and care.

    • Safeguarding rights

      A key priority for the MHCC is protecting, promoting and safeguarding the rights of people who access public mental health services.

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  • About the MHCC

    About the MHCC

    • Our role

      The MHCC safeguards rights, resolves complaints about Victorian public mental health services, and recommends improvements.

    • Our vision

      Our vision and principles reflect the objectives of the Act and our consultation with consumers, families, carers and services.

    • The Commissioner

      Treasure Jennings is the dual Mental Health Complaints Commissioner and Disability Services Commissioner

    • Our teams

      Our teams share a common commitment to having a positive impact through the work that we do.

    • Advisory Council

      MHCC Advisory Council members provide our team with advice across a range of areas, sharing their knowledge, lived experience and expertise.

    • Our history

      The MHCC was created by the Mental Health Act 2014 to be a specialist independent complaints body that is accessible, supportive and responsive.

    • Policies and procedures

      Our policies and procedures have been developed to support our work.

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      The MHCC is committed to protecting the privacy of your personal and health information.

    • Careers

      We welcome applications from people with the knowledge, skills and passion to support us in achieving our goals.

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    Mental health services

    • Education and training

      We deliver a range of education and engagement initiatives to support services in achieving a positive complaints culture.

    • Local complaints reporting

      Under the Mental Health Act 2014, all public mental health services are required to provide a twice-yearly complaints report to our office.

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    Resources

    • Glossary

      Our frequently used terms.

    • Information materials

      We provide a range of information materials for consumers, families, carers and services.

    • Accessible resources

      We provide resources for people who are Deaf or hard of hearing, for culturally and linguistically diverse communities, and for LGBTI people.

    • Publications

      Access the MHCC Annual Report and other key publications.

    • Videos

      Watch our videos on our approach, how to make a complaint, and more.

    • Links to other organisations

      Access our links page for help in locating a particular organisation or service.

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      Read our latest news stories for an insight into the work that we do.

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    Contact

    • Contact us

      To make a complaint, call us on 1800 246 054 (free call from landlines) or 03 9032 3328.

    • Emergency help

      If you or someone you know is experiencing a crisis, we encourage you to contact Lifeline's 24-hour support service on 13 11 14.

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  • Complaints
    Complaints
    • Make a complaint
    • Thinking about making a complaint
    • Our approach to complaints
    • Example complaints
    • Make a complaint to the MHCC - carers and families
    • Make a complaint to the MHCC during COVID-19
  • Rights
    Rights
    • The Mental Health Act 2014
    • Mental health principles
    • Safeguarding rights
  • About the MHCC
    About the MHCC
    • Our role
    • Our vision
    • The Commissioner
    • Our teams
    • Advisory Council
    • Our history
    • Policies and procedures
    • Privacy
    • Careers
  • Mental health services
    Mental health services
    • Education and training
    • Local complaints reporting
  • Resources
    Resources
    • Glossary
    • Information materials
    • Accessible resources
    • Publications
    • Videos
      Videos
      • Forum on ensuring sexual safety - Commissioner Lynne Coulson Barr and Ms Bee Mitchell-Dawson
      • Forum on ensuring sexual safety - Professor Helen Milroy
      • Forum on ensuring sexual safety - Professor Jayashri Kulkarni
      • Forum on ensuring sexual safety - panel session one
      • Forum on ensuring sexual safety - panel session two
      • Our role and approach to complaints
      • The mental health principles - Auslan
      • Farewell from Deputy Commissioner Maggie Toko
      • Make a complaint to the MHCC
      • Make a complaint to the MHCC - carers and families
      • Make a complaint to the MHCC during COVID-19
      • Making a complaint - Auslan
    • Links to other organisations
  • News and events
    News and events
    • News
      News
      • Expressions of interest to join our Advisory Council are now open
      • 2019-20 MHCC annual report relesaed
      • Driven by lived experience framework and strategy
      • New Commissioner begins
      • Mental health and wellbeing supports
      • MHCC modified service due to COVID-19
      • A message from the Commissioner and Deputy Commissioner
      • Complaints and COVID-19
      • Complaints reporting - local and state-wide
      • Create a self-assessment tool
      • Driven by lived experience framework and strategy
      • Example complaint - Sam and COVID19
    • Events
      Events
      • Our inaugural learning from complaints forum on ensuring sexual safety
      • Engaging Victorians through Mental Health Week
      • Ensuring sexual safety in acute mental health inpatient units
      • Taking part in discussions at TheMHS Conference
      • Working towards the elimination of restrictive practices
      • Celebrating the diversity and solidarity of LGBTI Victorians
      • Engaging Victorians through Mental Health Week
      • World Mental Health Day: Unveiling The Different Faces of Mental Health
      • MHCC puts proud feet forward
      • The MHCC supporting older LGBTI Victorians
      • The MHCC marches with Pride
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Resources

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  • Glossary

    Our frequently used terms.

  • Information materials

    We provide a range of information materials for consumers, families, carers and services.

  • Accessible resources

    We provide resources for people who are Deaf or hard of hearing, for culturally and linguistically diverse communities, and for LGBTI people.

  • Publications

    Access the MHCC Annual Report and other key publications.

  • Videos

    Watch our videos on our approach, how to make a complaint, and more.

  • Links to other organisations

    Access our links page for help in locating a particular organisation or service.

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Accessibility

We can receive and respond to complaints in any language through an interpreter.

If you are Deaf or have a hearing or speech impairment, you can contact us through the National Relay Service or via email at:

help@mhcc.vic.gov.au

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Contact the MHCC

Level 26, 570 Bourke Street
Melbourne  VIC  3000
AUSTRALIA

Phone: 1800 246 054

Fax: 03 9949 1506

Email: help@mhcc.vic.gov.au

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Page last reviewed: 17 Jan 2017

https://www.mhcc.vic.gov.au:443/resources

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