Publications by the Mental Health Complaints Commissioner (MHCC)

Mental Health Complaints Commissioner (MHCC)

• Complaints
  • Complaints
  • Would you like to make your complaint to the mental health service directly?
  • What complaints can we help with?
  • Is the complaint about your experience, or someone else’s?
  • Your rights and our approach
    • Your rights and our approach
    • The Mental Health Act 2014
    • Our rights-based approach
    • Rights of consumers, carers, families and support people
  • The complaint journey (our process)
  • Complaint resolution - the 4 As
  • What do people make complaints about?
  • What changes because of complaints?
  • Complaint stories
    • Complaint stories
    • Alex and Nerida - Communication in public mental health services
    • Damien – Medication in public mental health services
    • Joshua – Cultural respect in public mental health services
    • Max – Individual needs in public mental health services
    • Michelle – Restrictive interventions in public mental health services
    • Rosa and Sophia - Carers in public mental health services
    • Sam - Impact of COVID-19 in public mental health services
    • Susan – Family violence in public mental health services
    • Toni – Individual needs: LGBTIQA+ in public mental health services
    • Maria - Sexual safety in public mental health services
    • Mary - Compulsory patient in a public mental health service
  • Accessible complaint resources
    • Accessible complaint resources
    • Easy English
    • Auslan
    • Translated information (Languages other than English)
    • Mental health language guide and glossary
    • How to get support - using hospital-based mental health services
• About us
  • About us
  • Advisory Council
  • Our role
  • The Commissioner
  • Vision and principles
  • Publications
    • Publications
    • Driven by lived experience framework and strategy
    • Annual reports
    • Project reports
    • Resource order form
    • Submissions
    • Language guide and Glossary
    • Presentations
  • Working at the MHCC
  • Our history
  • Policies and privacy
    • Policies and privacy
    • Gifts, benefits and hospitality policy
    • Privacy policy - your personal and health information
    • Website and social media privacy policy
  • Driven by lived experience framework and strategy
• Public mental health services
  • Public mental health services
  • Our approach
  • Complaints reporting
  • Organisations that support public mental health services
  • Mental health language guide and glossary
• News
  • News
  • News & events
  • MHCC e-bulletin
  • Media
• Contact us
  • Contact us
  • Would you like an advocate, legal help or mental health support?
  • Is another complaints or review body more appropriate for you?