The Mental Health Complaints Commissioner (MHCC) listens to people’s experiences and works with Victorian public mental health services to encourage positive complaint cultures and develop practices that improve the mental health system for everyone.

Victorian public mental health services must comply with the Mental Health Act 2014 and consider the Act’s mental health principles when making decisions.

Under section 266 of the Act, each service must have its own complaint processes. People have the right to contact the service directly to make a complaint or raise concerns, or to contact the MHCC.



    One of the MHCC’s functions under the Act is to provide mental health service staff with information, education and advice around complaints. Please contact us if you would like a training session, presentation or other assistance.


    Please contact us if you have feedback or suggestions for our work with services.

    Reviewed 14 April 2021

    Mental Health Complaints Commissioner (MHCC)

    The MHCC is an inclusive workplace that embraces diversity in all its forms.

    We are driven by the voice, expertise and wisdom of people with lived experience of emotional distress, trauma, neurodiversity or mental health challenges and families and carers. We honour and respect this in all our work.

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