The Mental Health Complaints Commissioner (MHCC) listens to people’s experiences and works with Victorian public mental health services to encourage positive complaint cultures and develop practices that improve the mental health system for everyone.
Under section 266 of the Act, each service must have its own complaint processes. People have the right to contact the service directly to make a complaint or raise concerns, or to contact the MHCC.
- - contact details
- , including the ‘4 As’ of complaints resolution and work we are progressing
- including local complaints reports and state-wide complaint comparison reports we produce
- that support mental health services
- for using person-centred, clear, inclusive and respectful language in a mental health context.
One of the MHCC’s functions under the Act is to provide mental health service staff with information, education and advice around complaints. Please if you would like a training session, presentation or other assistance.
Reviewed 14 April 2021