On 1 July 2020 Treasure Jennings was appointed as the new dual Mental Health Complaints Commissioner and Disability Services Commissioner for a five-year term, succeeding Dr Lynne Coulson Barr OAM. The two independent Victorian bodies share similar functions and powers, including to safeguard rights, resolve complaints and advise on systemic improvement.
Treasure is the former Victorian Public Transport Ombudsman and Deputy Chairperson of the Independent Office for School Dispute Resolution. She is an expert in both consumer complaints schemes and working with vulnerable communities.
Prior to this role, Treasure worked for more than 20 years as an adviser and leader in business operations, service delivery and cultural change. Her career has covered large Australian corporations and small to medium businesses across both private sector and government in significant strategic, tactical and operational roles. She also holds a Masters of Dispute Resolution and a Masters in Ethics and Legal Studies.
During the Covid-19 lockdown, Treasure has been meeting virtually with a number of advocacy groups, as well as with services, and seeking feedback from all on the MHCC and ways if could strengthen its complaint resolution processes.
‘It has been a great first few months learning more about and settling into both Commissions, and meeting with many staff and stakeholders. While I miss being able to talk to people face to face, I look forward to achieving great things together, even though it is a particularly challenging time’, Treasure says.
Maggie Toko, MHCC Deputy Commissioner and lived experience leader, returned to her substantive role as CEO of the Victorian Mental Illness Awareness Council(VMIAC) in late September. We thank Maggie for her service, wish her all the very best for the future and look forward to continuing our strong relationship with VMIAC, the peak organisation for people with a lived experience of mental health challenges.
Reviewed 07 January 2021