The Department of Health and Human Services (DHHS) is the lead agency for the management of this public emergency in Victoria. Up to date COVID-19 information and resources are available on the DHHS website. Material is available in 25 languages. DHHS also has a COVID-19 advice hotline (1800 675 398), a COVID-19 newsletter (subscribe by email) as well as a new mobile application and WhatsApp chatbot for people to access up-to-date information. There is also specific information for people aged over 65 and information on housing, family and disability DHHS services for those most in need.
DHHS has a range of mental health resources including videos to support people during this COVID-19 crisis. The Victorian Government has also provided additional surge funding for a range of mental health services and supports as part of a broader response to the mental health impacts of the COVID-19 pandemic.
Mental health & wellbeing
- Beyond Blue has a dedicated COVID-19 Mental Health Support Service. Call 1300 22 4636 for telephone support or visit the website for tips
- SANE Australia Helpline – call 1800 18 7263 for information about mental illness, treatments and support for you and your carer
- SuicideLine– call 1300 651 251 for free and anonymous support 24/7 across Victoria
- Suicide Call Back Service – call 1300 659 467 for this free service for people having suicidal thoughts, family or friends affected by suicide and healthcare professionals treating suicidal people
QLife offers a helpline (1800 184 527), web chat and peer support for the LGBTIQ community in general.
ARAFMI has a 24/7 National Mental Health Carer Helpline (1300 554 660) open to anyone who is caring for or about a relative or friend with a psychosocial disability
- 1800RESPECTcan be contacted online or via telephone (1800 737 737) 24/7 to support people impacted by sexual assault, domestic or family violence and abuse
- Mensline Australia – call 1300 78 99 78 for telephone support, information and referrals for men dealing with relationship issues, or visit the website.
Children, young people & family
- Kids Helpline - If kids are feeling stressed, worried or anxious about COVID-19, they can call, email or webchat
- ReachOuthas online peer forums and practical resources for young people to help look after their wellbeing during the pandemic.