We have developed our first Easy English resource on making a complaint about a Victorian public mental health service.

Our new resource is for a broad range of Victorians, including consumers, families and carers who have intellectual disability or psychosocial disability, or who come from culturally diverse backgrounds.

Commissioner Lynne Coulson Barr said the new resource explores people’s right to make a complaint, what they can complain about and how our team can help.

‘It’s vital that information on people’s right to speak up and how we can work with them to resolve their concerns is accessible to all Victorians, including people who have difficulties with communication,’ Commissioner Coulson Barr said.

Working with Scope to carry out one-on-one consumer testing of our draft resource gave us valued feedback about changes we could make to increase accessibility.

We have kept the language simple, focused on key information and worked with designers to create clear illustrations that add meaning to our messaging.

This new resource builds on our growing suite of accessible and inclusive information materials, including our translations in 15 community languages, our videos in Auslan and our resources for Aboriginal and LGBTI people.

You can access our Easy English resource here, and provide feedback by emailing info@mhcc.vic.gov.au.