The Mental Health Complaints Commissioner was pleased to receive funding from the Victorian Government's 2019-20 budget as part of the Government's commitment to protect the rights of Victorians accessing mental health services. The additional funding will address identified resourcing needs, cover the costs of our new case management system, and enable us  to continue to our work in safeguarding people's rights and recommending improvements to Victoria's mental health system. The MHCC will receive $1.2 million in 2019-20 and a further $1.28 million in 2020-21.

Each year we have seen an increase in the number of new enquiries and complaints made to the MHCC, from 1456 in 2014-15 to 2125 in 2017-18. During this time, we have relied on short term additional funding for fixed term positions to respond to the numbers and complexity of complaints. With demand likely to continue to increase, our increased budget will help us to better respond to the growing needs of consumers, carers, family members and services.

It will also enable us to improve our quality and timeliness of service, increase out capacity to conduct investigations, and contribute more broadly to the achievement of the objectives of the Act, Victoria's 10-year mental health plan and the Targeting Zero reforms.