We can help with complaints about your experience with a service, including accessing a service, and treatment and care provided.
It's your right to speak up about your concerns with a public mental health service, and doing so may lead to improvements.
To make a complaint, you can contact us, or contact the service directly. Anyone can contact us to ask a question or discuss options for resolving a complaint.
We work to resolve complaints in ways that safeguard rights, support recovery and improve services.
Read the stories of Rosa, Joshua, Mary and Darren.
The Mental Health Act 2014 provides the legislative framework for the assessment of people who appear to have a mental illness, and the treatment of those experiencing mental illness.
The mental health principles seek to protect the rights and dignity of people receiving mental health services, and place them at the centre of their treatment and care.
A key priority for the MHCC is protecting, promoting and safeguarding the rights of people who access public mental health services.
The MHCC safeguards rights, resolves complaints about Victorian public mental health services, and recommends improvements.
Our vision and principles reflect the objectives of the Act and our consultation with consumers, families, carers and services.
Dr Lynne Coulson Barr is Victoria's first Mental Health Complaints Commissioner.
Our teams share a common commitment to having a positive impact through the work that we do.
MHCC Advisory Council members provide our team with advice across a range of areas, sharing their knowledge, lived experience and expertise.
The MHCC was created by the Mental Health Act 2014 to be a specialist independent complaints body that is accessible, supportive and responsive.
Our policies and procedures have been developed to support our work.
The MHCC is committed to protecting the privacy of your personal and health information.
We welcome applications from people with the knowledge, skills and passion to support us in achieving our goals.
We deliver a range of education and engagement initiatives to support services in achieving a positive complaints culture.
Under the Mental Health Act 2014, all public mental health services are required to provide a twice-yearly complaints report to our office.
Learn more about the work of the MHCC in 2017 by visiting our first ever interactive site.
We provide a range of information materials for consumers, families, carers and services.
We provide resources for people who are Deaf or hard of hearing, for culturally and linguistically diverse communities, and for LGBTI people.
Access the MHCC Annual Report and other key publications.
Watch our videos on our approach, how to make a complaint, and more.
Access our links page for help in locating a particular organisation or service.
Read our latest news stories for an insight into the work that we do.
Keep informed of recent and upcoming MHCC events.
Subscribe to receive our e-bulletin, MHCC News.
To make a complaint, call us on 1800 246 054 (free call from landlines) or 03 9032 3328.
If you or someone you know is experiencing a crisis, we encourage you to contact Lifeline's 24-hour support service on 13 11 14.
Your feedback will help guide our work as we learn and develop as an organisation.
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Learn about the funding the MHCC received in the Victorian Government’s 2019-20 budget...
The Royal Commission into Victoria’s Mental Health System is an independent body established by the Victorian Government and is completely separate to the MHCC...
We have developed our first Easy English resource on making a complaint about a Victorian public mental health service. Our new resource is for a broad range of Victorians, including consumers...
Are you a consumer who currently accesses Victorian public mental health services or a family member or carer of someone who does? If so, we would like to hear from you. We are carrying out a survey...
The Mental Health Complaints Commissioner’s annual report has now been tabled in parliament. Key highlights include 184 service improvement actions taken by Victorian public mental health...
Safeguarding people’s rights has continued to be the core focus of our work in resolving complaints about people’s experiences of public mental health services. Complaints represent the...
The MHCC took part in a range of activities in support of Mental Health Week (7–13 October) and World Mental Health Day (10 October). These initiatives aim to overcome the stigma that continues...
We are seeking Expressions of Interest for membership to our Advisory Council from members of Victoria’s Aboriginal and Torres Strait Islander community, and from people working in mental health...
At the Towards Eliminating Restrictive Practices (TERP) 12th National Forum 2018, Commissioner Lynne Coulson Barr will deliver a keynote presentation on obligations arising from Australia’s...
Commissioner Lynne Coulson Barr will be taking part in The Mental Health Services (TheMHS) Conference symposium where mental health commissions and commissioners from Australia and New Zealand reflect...
We can receive and respond to complaints in any language through an interpreter.
If you are Deaf or have a hearing or speech impairment, you can contact us through the National Relay Service or via email at:
Subscribe to read our latest news, find out about upcoming events and access our e-bulletins.
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1800 246 054
Fax: 03 9949 1506
Page last reviewed: 17 Jan 2017
© Copyright State of Victoria 2017.