The Mental Health Complaints Commissioner (MHCC) was created under the Mental Health Act 2014 (the Act) to help safeguard and promote the rights of consumers, carers, families and support people in Victoria. The Act includes that must be upheld by staff of public mental health services and the MHCC when doing our work. For more information, find the Victorian Department of Health's on the Act. Also find under the Act.
The Act covers how public mental health services must assess and treat people experiencing 'mental illness' in Victoria. It aims to protect their rights and dignity and make sure they are at the centre of their treatment and care. The Act, for example, says that consumers should be supported to make or take part in decisions about their assessment, treatment and recovery. Consumers must also have their views and preferences considered and respected and be treated in the least restrictive way possible.
Reviewed 14 April 2021