Dr Kerryn Rubin is a clinical director of a public mental health service in Victoria. Watch him speak about the how a positive complaints culture can create greater trust with services and help improve the system for consumers and carers.
Updated
Kerryn (a clinician) talks about the benefits of a positive complaints culture for mental health service providers
Dr Kerryn Rubin is a clinical director of a public mental health service in Victoria. Watch him speak about the how a positive complaints culture can create greater trust with services and help improve the system for consumers and carers.
Updated