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Overview
The MHCC has launched the ‘It’s OK to Complain!' campaign. The campaign aims to:
- Increase awareness of consumers’ and carers’ right to complain
- Support service staff in handling complaints
- Promote a positive complaints culture
To achieve these outcomes, the MHCC is working with services to display 'It’s OK to Complain! posters and postcards, developing training and supportive tools (e.g. complaints Self-Assessment Tool) for services, and running a digital campaign through newsletters, emails and social media to reach various audiences.
You can support the campaign by sharing it on your social media channels. This social media kit provides you suggested images and content to help you do that, and we would greatly appreciate your support.
You can also follow the MHCC on or to re-share any content posted on our social media platforms.
Suggested posts
Below are five suggested social media posts, including downloadable images for various social media platforms. These words are suggestions only, and you can adapt them to suit your audiences and context. Please note that the Facebook tile can also be used for Twitter and LinkedIn. You can download all 'It's OK to Complain!' social media assets by clicking on the corresponding links below their tile previews. You can save the image by right-clicking on it once it opens.
If you are a mental health service, we suggest that you include a link to the complaints page on your website with each post. If you have any questions or feedback, please contact info@mhcc.vic.gov.au
Post 1: You have the right to speak up about your experience.
Let [the service/us] know if you’re not happy about something, or if you prefer you can contact the Mental Health Complaints Commissioner.
You can contact [the service/us at: link to service contact or complaints form/page].
Alternatively, contact the MHCC at .
Suggested graphic/tile
Post 2: It’s your right
You have the right to have your say and it’s important you feel heard and respected. Let [the service/us]know if you’re not happy about something, or if you prefer you can contact the Mental Health Complaints Commissioner.
Contact [the service/us: link to service contact or complaints form/page]
Alternatively, contact the MHCC at .
Suggested graphic/tile
Post 3: Improve the system
Your complaint may help [the service/us] continue to improve and better meet the needs of yourself and other consumers and carers in the public mental health system.
Contact [the service/us: link to service contact or complaints form/page].
Alternatively, contact the MHCC at .
Suggested graphic/tile
Post 4: Post for LGBTQIA+ audiences
Everyone has a right to have their say and feel respected, including LGBTQIA+ consumers, carers and support people. If you’re not happy about your experience, let [the service/us] know or contact the Mental Health Complaints Commissioner.
Contact [the service/us: link to service contact or complaints form/page].
Alternatively, contact the MHCC at ..
Suggested graphic/tile
Post 5: Post for Aboriginal and Torres Strait Islander audiences
Everyone has a right to have their say and feel respected, including Aboriginal and Torres Strait Islander people. If you’re not happy about your experience, let [the service/us]know or contact the Mental Health Complaints Commissioner.
Contact [the service/us: link to service contact or complaints form/page].
Alternatively, contact the MHCC at .
Suggested graphic/tile
Frequently asked questions
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A positive complaints culture recognises the valuable role complaints play in helping shape a better mental health system for the future. Complaints help to drive improvements to public mental health services that are informed by lived experience.
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We encourage everyone to share these messages with your networks – we want to raise broad awareness that it’s OK to complain. However, you will need to adapt the wording for your audience and context.
Reviewed 20 July 2022