We can help with complaints about your experience with a service, including accessing a service, and treatment and care provided.
It's your right to speak up about your concerns with a public mental health service, and doing so may lead to improvements.
To make a complaint, you can contact us, or contact the service directly. Anyone can contact us to ask a question or discuss options for resolving a complaint.
We work to resolve complaints in ways that safeguard rights, support recovery and improve services.
Read the stories of Rosa, Joshua, Mary and Darren.
The Mental Health Act 2014 provides the legislative framework for the assessment of people who appear to have a mental illness, and the treatment of those experiencing mental illness.
The mental health principles seek to protect the rights and dignity of people receiving mental health services, and place them at the centre of their treatment and care.
A key priority for the MHCC is protecting, promoting and safeguarding the rights of people who access public mental health services.
The MHCC safeguards rights, resolves complaints about Victorian public mental health services, and recommends improvements.
Our vision and principles reflect the objectives of the Act and our consultation with consumers, families, carers and services.
Dr Lynne Coulson Barr is Victoria's first Mental Health Complaints Commissioner.
Our teams share a common commitment to having a positive impact through the work that we do.
MHCC Advisory Council members provide our team with advice across a range of areas, sharing their knowledge, lived experience and expertise.
The MHCC was created by the Mental Health Act 2014 to be a specialist independent complaints body that is accessible, supportive and responsive.
Our policies and procedures have been developed to support our work.
The MHCC is committed to protecting the privacy of your personal and health information.
We welcome applications from people with the knowledge, skills and passion to support us in achieving our goals.
We deliver a range of education and engagement initiatives to support services in achieving a positive complaints culture.
Under the Mental Health Act 2014, all public mental health services are required to provide a twice-yearly complaints report to our office.
Our frequently used terms.
We provide a range of information materials for consumers, families, carers and services.
We provide resources for people who are Deaf or hard of hearing, for culturally and linguistically diverse communities, and for LGBTI people.
Access the MHCC Annual Report and other key publications.
Watch our videos on our approach, how to make a complaint, and more.
Access our links page for help in locating a particular organisation or service.
Read our latest news stories for an insight into the work that we do.
Keep informed of recent and upcoming MHCC events.
Subscribe to receive our e-bulletin, MHCC News.
To make a complaint, call us on 1800 246 054 (free call from landlines) or 03 9032 3328.
If you or someone you know is experiencing a crisis, we encourage you to contact Lifeline's 24-hour support service on 13 11 14.
Your feedback will help guide our work as we learn and develop as an organisation.
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Theo luật tại bang Victoria, quý vị có quyền lên tiếng hoặc khiếu nại về dịch vụ y tế tâm thần của chính phủ. Mental Health Complaints Commissioner (MHCC – Ủy vi...
Victoria yasaları kapsamında, bir kamu akıl sağlığı servisi hakkında düşüncenizi açıkça belirtebilir veya bir şikâyette bulunabilirsiniz. Mental Health Complaints...
De acuerdo a la legislación de Victoria, usted tiene el derecho a dar su opinión respecto a un servicio de salud mental público. El Mental Health Complaints Commissioner (MHCC &...
වික්ටෝරියානු නීතිය යටතේ, ඔබට මහජන මානසික සෞඛ්යය සේවා සම්බන්ධ කතාබහ කිරීමට හෝ පැමිණිල්ලක් ඉදිරිපත් කිරීමට අයිතිය ඇත. Mental Health Complaints Commissioner (MHCC) මගින් වික්ටෝරියා ප්රාන්තය...
По закону Викторије ви имате право да отворено кажете шта мислите или да се жалите на рад државне службе за ментално здравље. Mental Health Complaints Commissioner (MHCC – Повереник за жалбе...
طبق قانون ایالت ویکتوریا، شما حق دارید درمورد هر یک از خدمات عمومی سلامت روان بی پرده حرفتان را بزنید یا شکایت کنید. (MHCC) Mental Health Complaints Commissioner به شکایات مربوط به خدمات عمومی...
根据维多利亚州法律，您有权对公共精神健康服务发表意见或提出投诉。 Mental Health Complaints Commissioner（精神健康投诉专员，简称MHCC）处理对维多利亚州公共精神健康服务的投诉，这包括政府资助的精神健康社区支持服务以及 全国残障保险计划（National Disability Insurance Scheme，简称NDIS）资助的精神健康社区支持服务...
Според законите на Викторија, вие имате право отворено да кажете што мислите или да се жалите во врска со некоја јавна установа за ментално здравје. Mental Health Complaints Commissioner – MHCC...
Ai sensi della legge del Victoria, hai il diritto di far valere le tue ragioni o di sporgere un reclamo in merito a un servizio pubblico di salute mentale. Il Mental Health Complaints Commissioner (...
Σύμφωνα με το νόμο της Βικτώριας έχετε τ&omicron...
We can receive and respond to complaints in any language through an interpreter.
If you are Deaf or have a hearing or speech impairment, you can contact us through the National Relay Service or via email at:
Subscribe to read our latest news, find out about upcoming events and access our e-bulletins.
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1800 246 054
Fax: 03 9949 1506
Page last reviewed: 03 Aug 2017
© Copyright State of Victoria 2017.