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Make a complaint in easy English
The Mental Health Complaints Commissioner helps people make a complaint.
A complaint is when someone says they are not happy.
We help with complaints about public mental health services in Victoria.
Public mental health services can be:
- in a hospital
- in a local group
- in your home
The Mental Health Complaints Commissioner may be able to help you.
You can make a complaint to us.
You can ask us questions.
We do not take sides.
Who can make a complaint?
You can make a complaint.
Anyone can make a complaint.
- people who look after you
What can you complain about?
You can complain about the services you receive if you are:
- not happy
You can complain if staff do not listen to you.
You can complain about
- how staff act
- what staff tell you
- how staff care for you
You can complain about the service.
You can talk to us about other problems you have with the mental health service.
Mental Health Complaints Commissioner
570 Bourke Street
Melbourne Victoria 3000
03 9949 1506
You can ask for information in your language.
Search for ‘Mental Health Complaints Commissioner’
Reviewed 13 April 2021