Contact us

Please contact us to make a complaint about a public mental health service in Victoria, or ask questions.

If you are in crisis, please call 000 or Lifeline on 13 11 44.

Would you like an advocate, legal help or mental health support?

Is another complaints or review body more appropriate for you? 

You can contact us by:


Call us on 1800 246 054 (free call from landlines) or 03 9032 3328.


Complete our online complaint form


Complete a complaint form (below) or write down your complaint and send it to our office. Please let us know if you need assistance.

Email:  help@mhcc.vic.gov.au

Post: MHCC, Level 26, 570 Bourke Street, Melbourne, 3000

Fax: 03 9949 1506


Make a complaint videos


We can receive and respond to complaints in any language. Please let us know if you would like us to arrange a free interpreter.

If you are Deaf, or have a hearing or speech impairment, you can contact us:

  • through the National Relay Service, giving our free call number (1800 246 054)
  • by email (help@mhcc.vic.gov.au) and we will arrange an appointment or video call using an interpreter.

Feedback about the MHCC

Your feedback about your experience with the MHCC is very important to us. It will guide our work and help us to learn and develop. You can:

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Reviewed 15 April 2021

Mental Health Complaints Commissioner (MHCC)

The MHCC is an inclusive workplace that embraces diversity in all its forms.

We are driven by the voice, expertise and wisdom of people with lived experience of emotional distress, trauma, neurodiversity or mental health challenges and families and carers. We honour and respect this in all our work.

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