The Mental Health Complaints Commissioner deals with complaints about public mental health services in Victoria. This includes publicly funded mental health community support services and NDIS (National Disability Insurance Scheme) funded mental health community support services.

We can help with complaints about your experience with a service, including accessing a service, and treatment and care provided.

We can receive and listen to complaints in any language through interpreters. We can arrange an interpreter at no cost to you, if needed.

If you are Deaf or have hearing or speech support needs, we can arrange an appointment or Skype call with a National Relay Service interpreter at no cost to you.

We can also assist you to complete this form and help you to clarify the concerns that you want to include in your complaint.

Send your completed form to our office via email, post or fax

  • Email: help@mhcc.vic.gov.au
  • Post: Mental Health Complaints Commissioner, Level 26, 570 Bourke Street, Melbourne VIC 3000
  • Fax: 03 9949 1506
    Phone: 1800 246 054 (free call from landlines) or 03 9032 3328 to ask a question, make a complaint or discuss your options.

Alternatively you can complete the online form using the link on the right hand side.

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