The Mental Health Complaints Commissioner (MHCC) deals with complaints about public mental health services in Victoria. This includes:

  • services provided by designated mental health services including hospital-based, community, residential, specialist and forensic services
  • services provided by publicly funded mental health community support services if they are not funded by the NDIS (National Disability Insurance Scheme) - see the NDIS Quality and Safeguards Commission.

We can help with complaints about your experience with a service, including accessing a service, treatment and care. For further information about the complaints the MHCC can deal with see Complaints.

We can receive and listen to complaints in any language through interpreters. We can arrange an interpreter at no cost to you, if needed.

If you are Deaf or have hearing or speech support needs, we can arrange an appointment or Skype call with a National Relay Service interpreter at no cost to you.

We can also assist you to complete our complaint form and help you to clarify what you want to include in your complaint.

Send your completed form to our office via email, post or fax 

  • Email: help@mhcc.vic.gov.au
  • Post: Mental Health Complaints Commissioner, Level 26, 570 Bourke Street, Melbourne VIC 3000
  • Fax: 03 9949 1506
  • Phone: 1800 246 054 (free call from landlines) or 03 9032 3328 to ask a question, make a complaint or discuss your options.

Alternatively you can complete the online form using the link on the right hand side.