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Treasure Jennings - Mental Health Complaints Commissioner

Treasure Jennings, Commissioner

Treasure Jennings - Mental Health Complaints Commissioner

Treasure Jennings is Victoria's dual Mental Health Complaints Commissioner and Disability Services CommissionerExternal Link , appointed on 1 July 2020 for a 5-year term.

The two independent Victorian bodies share similar functions and powers, including to safeguard rights, resolve complaints and advise on systemic improvement.

Treasure is the former Public Transport Ombudsman and Deputy Chairperson of the Independent Office for School Dispute Resolution Victoria. She is an expert in both consumer complaints schemes and working with vulnerable communities.

Prior to this role, Treasure has had more than 20 years’ experience as an adviser and leader in business operations, service delivery and cultural change. Her career has covered large Australian corporations and small to medium businesses across both private sector and government in significant strategic, tactical and operational roles.

Treasure holds a Masters of Dispute Resolution and a Masters in Ethics and Legal Studies.

Watch Commissioner Treasure Jennings talk about the importance of speaking out about your experiences with public mental health services.

Maggie Toko, Assistant Commissioner, Lived Experience and Engagement

Maggie Toko is our Assistant Commissioner, Lived Experience and Engagement, a position which requires strong experience in the mental health sector, including human rights, trauma-informed care and recovery. Maggie’s role is to engage effectively with the MHCC’s key stakeholders including consumer, carer and advocacy organisations, clinical directors and senior executives of public mental health services, the department and other statutory bodies. She is also expanding our stakeholder education activities, including on good practice complaint handling.

Prior to the MHCC, Maggie was the CEO of VMIAC, the Victorian peak body for mental health consumers. She has also worked in the areas of homelessness, youth, sexual assault, mental health and drug and alcohol use. Maggie has taught Indigenous students the RMIT Diploma in Mental Health, and been a consumer consultant with Reach Out Southern Mental Health. She started the first Youth Hearing Voices group in Victoria and continues to support and encourage youth leadership. Maggie works within a human rights framework and has a lifelong commitment to ending injustice.

Watch Assistant Commissioner Maggie Toko talk about why it's OK to complain about the treatment you have received from a public mental health service in Victoria.

Ghada Maher, Acting Assistant Commissioner, Resolutions and Investigations

Ghada Maher is our Acting Assistant Commissioner, Resolutions and Investigations. She is an experienced leader, a skilled negotiator and a dispute resolution specialist with a Human Rights focus.

Ghada holds an MBA and has lectured in Marketing and Management at Victoria University. She is an accredited NMAS mediator and a Committee Member of the Victorian Association for Dispute Resolution. She has experience in dispute resolution and complaints handling and has most recently worked as Conciliator at the Victorian Equal Opportunity & Human Rights Commission. Prior to this Ghada was a Dispute Resolution Practitioner at the Dispute Settlement Centre of Victoria and also spent eight years at the Victorian Civil and Administrative Tribunal in different challenging managerial roles serving the community.

Watch Assistant Commissioner Ghada Maher talk about the MHCC's complaints process.

Jake McLaughlan, Manager, Strategy and Communications

Jake is a strategic leader with experience across both the Victorian and Australian Governments in a range of functions including communications and stakeholder engagement, media relations, strategy and project management on a local and international scale. He is a passionate advocate for equality, lived experience and mental health awareness. Jake’s role is to lead the Strategy and Communications Team, who oversee projects, insights, communications and reporting to drive further quality improvements across public mental health services.

Emma Bohmer, Senior Adviser, Lived Experience and Education

Emma Bohmer has been active in the mental health recovery space for over 10 years and uses her own personal experience of mental health challenges and emotional distress to help others. She strongly believes in the power of hope. Emma is heavily involved in systems advocacy and promoting the consumer perspective in mental health service delivery. As our Senior Adviser Lived Experience and Education, she advocates for respect and equity in health care and the right for everyone to have a good life.

Reviewed 23 February 2022

Mental Health Complaints Commissioner (MHCC)

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