The Department of Health and Human Services (DHHS) is the lead agency for the management of this public emergency in Victoria. Up to date COVID-19 information and resources are available on the DHHS website. Material is available in 25 languages. DHHS also has a COVID-19 advice hotline (1800 675 398), a COVID-19 newsletter (subscribe by email) as well as a new mobile application and WhatsApp chatbot for people to access up-to-date information. There is also specific information for people aged over 65 and information on housing, family and disability DHHS services for those most in need.

DHHS has a range of mental health resources including videos to support people during this COVID-19 crisis. The Victorian Government has also provided additional surge funding for a range of mental health services and supports as part of a broader response to the mental health impacts of the COVID-19 pandemic.


Mental health & wellbeing

  • Beyond Blue has a dedicated COVID-19 Mental Health Support Service. Call 1300 22 4636 for telephone support or visit the website for tips
  • SANE Australia Helpline – call 1800 18 7263 for information about mental illness, treatments and support for you and your carer
  • Head to Health is a Federal Government website developed by people with lived experience. It contains updated information on COVID-19 and is a portal for digital mental health resources.


Further support

  • SuicideLine– call 1300 651 251 for free and anonymous support 24/7 across Victoria
  • Suicide Call Back Service – call 1300 659 467 for this free service for people having suicidal thoughts, family or friends affected by suicide and healthcare professionals treating suicidal people
  • QLife offers a helpline (1800 184 527), web chat and peer support for the LGBTIQ community in general.

  • ARAFMI has a 24/7 National Mental Health Carer Helpline (1300 554 660) open to anyone who is caring for or about a relative or friend with a psychosocial disability

  • 1800RESPECTcan be contacted online or via telephone (1800 737 737) 24/7 to support people impacted by sexual assault, domestic or family violence and abuse
  • Mensline Australia – call 1300 78 99 78 for telephone support, information and referrals for men dealing with relationship issues, or visit the website.


Children, young people & family

  • Kids Helpline - If kids are feeling stressed, worried or anxious about COVID-19, they can call, email or webchat
  • ReachOuthas online peer forums and practical resources for young people to help  look after their wellbeing during the pandemic.
  • RUOK? has tips on looking out for family members or friends who are struggling.